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Dino-Lite* Warranty |
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BIGC warrants all Dino-Lite handheld microscopes and eyepiece cameras
against defects in material and workmanship for a period of TWO (2)
YEARS from the original date of retail purchase. All other products
including stands, accessories, and products other than Dino-Lite brand
are warranted for a period of ONE (1) YEAR from the original date of
retail purchase. If product is found to be defective within the warranty
period, www.BigC.com, at its discretion, will repair the product at no
charge or exchange the defective product with a new product or a product
that is at least functionally equivalent to the original product.
This warranty does not apply to damage due to accident, misuse, abuse, misapplication, or negligence; to damage caused by service performed by anyone who is not a www.BigC.com Authorized Service Provider; if the serial number has been removed from product. Please keep your receipt as it will be requested for any warranty service. Products repaired or replaced under warranty remain covered for the initial duration of the warranty plus an additional three month period. To obtain warranty service, download and fill out the RMA Form and send it to sales@bigc.com (e-mail) or 310-618-9996 (fax). Once an RMA is issued, return product at your expense to 20655 S Western Ave, Ste 116, Torrance, CA 90501, including complete RMA Form with RMA# and a copy of your dated sales receipt. For technical support, please contact us at 888-668-2442 or support@bigc.com |
